I saw mention of some data being sent back about the system when a problem occurs with Ralph. Does it include a list of what was running every 10 minutes, how much memory is free/being used by each process, HD space left, progress with the WU being run? (And sending the last few of these along with the error reports.)

For graphics problems, does it collect the name and model of the graphics card and the version of the video driver?

The version numbers of the rest of the hardware drivers? Motherboard model, ram timings, cpu temp.. (To help tell if it's hardware or software issues on the machine in question.)

And the setup of Boinc and Ralph/Rosetta.

If some of these need to be gathered from 3rd party software (Motherboard monitor, etc) you should be able to con most of us into running the programs and sending the information; or saving it to a file.

---

The information is no where near that detailed. Basically it is a single file that contains errors gathered from the work unit as it ran. If the level of reporting could be done that you suggest, it would speed the repair of bugs and problems, but it would also enrage many people as that level of reporting is quite intrusive. But the short of it is just the errors from the Workunit.

Microsoft gives you the option of sending information back to them after apps die - and let you read the information that they're sending back and let you choose whether to trust M$ with that information. So others have found a way of dealing with the issue.

Since Ralph has been geared toward those who have had repeated failures on Rosetta - I'm surprised you don't do much investigation into what about their systems is different than those of us with very few problems.

You're more than welcome to a snapshot of that information from my system; after you select the apps to generate the report - to help identify what's causing problems with other systems. It's just that I've had to fill out bug reports for various online games and have had to supply detailed descriptions of my hardware and device driver versions, and thus consider it normal for dealing with bugs.

Would any of those running Ralph be willing to voice their opinion on whether they'd volunteer this info to help track down these annoying bugs?

---

Would any of those running Ralph be willing to voice their opinion on whether they'd volunteer this info to help track down these annoying bugs?

I would be more than happy to post anything about my computer if it helps, or to let you have a hardware/software reporting tool on my computer. I didn't join RALPH to be secretive, I joined because I want to help you fix the bugs.

---

So if we track down applications that will make gathering the static information (hardware and device driver versions) a matter of cut and paste (full manual mode); or automate it so it saves a copy of that information into the Ralph directory, would you modify Ralph to upload a few more files (if they exist) that have the system's specs?

And then we just need an app that goes off every 10-30 mins and records the apps in memory and their memory usage. (The task manager data..) and saves the last 2 states, plus the current one.

---

http://www.download.com/3000-2094_4-10007277.html

The Belarc advisor (now at 7.0t) creates a pretty good description of the hardware and software versions on a system; although it doesn't describe the device drivers being used. Sections of this would make cut and pasting info really easy.

----------
Here's the full report on my system:

----------
Computer Profile Summary
Computer Name: Machiave-pp0dgn (in WORKGROUP)
Profile Date: Sunday, March 12, 2006 8:43:30 PM
Advisor Version: 7.0t
Windows Logon: MachiavellianPicaroo

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) MSI MS-6702 1.0
Processor a Main Circuit Board b
2.00 gigahertz AMD Athlon 64
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: MSI MS-6702 1.0
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. Version 07.00T 04/02/01
Drives Memory Modules c,d
123.52 Gigabytes Usable Hard Drive Capacity
14.60 Gigabytes Hard Drive Free Space

PLEXTOR DVDR PX-716A SCSI CdRom Device [CD-ROM drive]
UQ1255U GUA339P SCSI CdRom Device [CD-ROM drive]

HDS72251 2VLSA80 SCSI Disk Device (123.52 GB) -- drive 0 1024 Megabytes Installed Memory

Slot '0' has 512 MB
Slot '1' has 512 MB
Slot '2' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 31.45 GB 9.43 GB free
d: (NTFS on drive 0) 20.97 GB 1.34 GB free
e: (NTFS on drive 0) 20.97 GB 2.14 GB free
f: (NTFS on drive 0) 50.12 GB 1.69 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
MachiavellianPicaroo 3/7/2006 12:20:21 PM (admin)
Sir Thomas P. Dooley 7/6/2005 12:10:37 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Corel Barista on BAR:
HP LaserJet 5P on LPT1:
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVIDIA GeForce FX 5600XT [Display adapter]
DELL 1503FP [Monitor] (14.6"vis, s/n 32DVX1BKAB0V, November 2001)
Bus Adapters Multimedia
SCSI/RAID Host Controller
VIA SATA RAID Controller
WinXP Promise SATA378 (tm) IDE Controller
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller Realtek AC'97 Audio for VIA (R) Audio Controller
Communications Other Devices
U.S. Robotics 56K Fax PCI #2 [Modem]


1394 Net Adapter
IP Address: 66.230.124.229 / 32
Gateway: 66.230.124.229
Physical Address: 00:53:45:00:00:00
Realtek RTL8169/8110 Family Gigabit Ethernet NIC
primary IP Address: 192.168.1.99 / 24
Gateway: 192.168.1.1
Physical Address: 00:0C:76:6A:E5:5C

Networking Dns Servers: 209.165.131.12
209.165.131.13
209.193.4.7
209.193.4.8
VIA OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (5x)
Virus Protection [Back to Top]
Panda Titanium 2006 Antivirus + Antispyware Version 5.01.00
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 01/10/2006 Microsoft Security Bulletin Summary) have been installed.

Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
no verification data S867460 on 12/4/2004 (details...)
no verification data M886903 on 5/15/2005 (details...)
DataAccess
no verification data Q823718 on 1/2/2004 (details...)
no verification data Q832483 on 1/16/2004 (details...)
no verification data KB870669 (details...)
DirectX
passed verification DX819696 (details...)
Internet Explorer
no verification data SP2 (SP2)
Windows Media Player
passed verification WM817787 (details...)
passed verification Q828026 (details...)
passed verification WM828026 (details...)
passed verification KB837272 (details...)
SP0
passed verification Q828026 on 1/2/2004 (details...)
Windows XP
SP2
no verification data KB811113[SP] on 10/27/2005 (details...)
SP3
passed verification KB834707 on 10/16/2004 (details...)
passed verification KB873333 on 5/15/2005 (details...)
passed verification KB873339 on 1/10/2005 (details...)
passed verification KB883939 on 6/16/2005 (details...)
passed verification KB885250 on 5/15/2005 (details...)
passed verification KB885835 on 1/10/2005 (details...)
passed verification KB885836 on 1/10/2005 (details...)
passed verification KB886185 on 1/10/2005 (details...)
passed verification KB887472 on 5/15/2005 (details...)
passed verification KB887742 on 5/15/2005 (details...)
passed verification KB887797 on 1/10/2005 (details...)
passed verification KB888113 on 5/15/2005 (details...)
passed verification KB888302 on 5/15/2005 (details...)
passed verification KB890046 on 10/27/2005 (details...)

Windows XP
SP3 (continued)
passed verification KB890175 on 1/13/2005 (details...)
passed verification KB890859 on 5/15/2005 (details...)
passed verification KB890923 on 5/15/2005 (details...)
passed verification KB891781 on 5/15/2005 (details...)
passed verification KB893066 on 5/15/2005 (details...)
passed verification KB893086 on 5/15/2005 (details...)
passed verification KB893756 on 10/27/2005 (details...)
passed verification KB893803V2 on 6/7/2005 (details...)
passed verification KB894391 on 10/27/2005 (details...)
passed verification KB896344 on 10/27/2005 (details...)
passed verification KB896358 on 6/16/2005 (details...)
passed verification KB896422 on 6/16/2005 (details...)
passed verification KB896423 on 10/27/2005 (details...)
passed verification KB896424 on 11/9/2005 (details...)
passed verification KB896428 on 6/16/2005 (details...)
passed verification KB896688 on 10/27/2005 (details...)
passed verification KB898461 on 7/6/2005 (details...)
passed verification KB899587 on 10/27/2005 (details...)
passed verification KB899589 on 10/27/2005 (details...)
passed verification KB899591 on 10/27/2005 (details...)
passed verification KB900725 on 10/27/2005 (details...)
passed verification KB900930 on 10/27/2005 (details...)
passed verification KB901017 on 10/27/2005 (details...)
passed verification KB901214 on 7/14/2005 (details...)
passed verification KB902400 on 10/27/2005 (details...)
no verification data KB903235 on 7/14/2005 (details...)
passed verification KB904706 on 10/27/2005 (details...)
passed verification KB905414 on 10/27/2005 (details...)
passed verification KB905749 on 10/27/2005 (details...)
passed verification KB905915 on 12/17/2005 (details...)
passed verification KB908519 on 1/11/2006 (details...)
passed verification KB910437 on 12/17/2005 (details...)
passed verification KB911927 on 2/16/2006 (details...)
passed verification KB912919 on 1/6/2006 (details...)
passed verification KB913446 on 2/16/2006 (details...)

Click here to see all available Microsoft security hotfixes for this computer.

[installed security hotfix] Marks a security hotfix (using the 01/10/2006 Microsoft Security Bulletin Summary)
verifies OK Marks a hotfix that verifies correctly
fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor 130aebc4
Microsoft - Internet Explorer 55276-010-4561561-22434 (Key: VX8YC-7YK3D-J8KRF-GTKMC-CDT3P)
Microsoft - MediaPlayer 69808-510-4916035-04546
Microsoft - Office 2000 Professional 50083-005-4040587-02087
Microsoft - WebFldrs XP 12345-111-1111111-87508
Microsoft - Windows XP Professional 55276-010-4561561-22434 (Key: VX8YC-7YK3D-J8KRF-GTKMC-CDT3P)
Software Versions (mouse over * for details, click * for location) [Back to Top]
3DMark Application Version 1, 0, 0, 1 *
ACDSee Version 3, 0, 0, 0 *
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe Reader Version 7.0.5.2005092300 *
Alexander Roshal - WinRAR archiver Version 3.42.0.0 *
America Online, Inc. - AOL Instant Messenger (SM) Version 4.3.2229 *
America Online, Inc. - AOL Instant Messenger (TM) Version 1.0.295 *
An avi bitrate calculator. *
Apple Computer, Inc. - QuickTime QuickTime 6.5 *
Applian Technologies Inc. - WM VCR Version 9, 0, 0, 0 *
Banner Blue Software Incorporated - Microsoft Organization Chart Version 2,0,0,1016 *
Belarc, Inc. - Advisor Version 7.0t *
BitTornado *
Blizzard Entertainment - Diablo II Uninstaller Version 1.05 *
Blizzard North Diablo II Version 1, 0, 0, 1 *
Blizzard North Diablo II Video Test Version 1, 0, 11, 1 *
Borland Database Engine *
Change the FourCC of your avi files. *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CMCEI - NewsbinPro Application Version 4, 3, 2, 0 *
Corel Corporation Limited - PerfectFit 32-Bit Version 8.0.0.470 *
Corel Corporation Limited - PerfectFit Installation System Version 8.0.0.395 *
Corel Corporation Limited - Presentations for Windows Version 8.0.0.442 *
Corel Corporation Limited - WordPerfect for Windows Version 8.0.0.471 *
CorelCENTRAL for Windows Version 8.0.0.390 *
Cucusoft, Inc. - Avi2MpegMain Application Version 5, 0, 0, 1 *
Diamond Computer Systems Pty. Ltd. - Radius Update Version 1.00 *
Diamond Computer Systems Pty. Ltd. - TDS-3 Version 3.20 *
Direct-Soft Convert Version 5, 3, 0, 0 *
Direct-Soft Inc. - WinMPG Video Convert Version 5.6 *
DivX 6.1, DivX Player 6.1 (DVXA) Version 1.0.0.138 *
DivX Player Version 6,1,0,0 *
DivXNetworks Inc. - Config App. Version 2, 0, 0, 1 *
DivXNetworks, Inc. - DivX EKG Version 1.0.0.0 *
DT Soft Ltd. - DAEMON Tools Version 4.03.0.0 *
EQ2MAP Updater Version 1.0.2051.567 *
externals.exe *
Firaxis Games - Sid Meier's Pirates! Version 1, 0, 1, 0, (21361) *
Fishbone Designs - NAB Conduit Install Application Version 1, 0, 0, 1 *
FlyDragon Software Inc. - AVI to MPEG Converter Version 1.5.0.0 *
Forte Agent Version 2.0 *
Full Circle Talkback Version 2.2 *
FuzzyPWM Application Version 1, 0, 0, 1 *
Genigraphics® - GraphicsLink(TM) for Windows Version 9.0 *
GlobalSCAPE, Inc. - CuteFTP Version 4.2.5.0 *
GlobalSCAPE, Inc. - CUTEHTML LE Version 1, 0, 0, 0 *
GoodMEM *
GrabIt - USENET binary grabber Version 1.0.0.0 *
GTek GtCDTool Version 1, 0, 0, 1 *
Hex Editor *
HiddenSoft - Aut2Exe Version 2, 64, 0, 0 *
HiddenSoft - AutoIt Version 2, 64, 0, 0 *
HiddenSoft - Exe2Aut Version 2, 64, 0, 0 *
home - Hero Editor Version 0.00.0090 *
ICQ Database Administrator Version 2, 0, 0, 3 *
ICQ ICQRun Version 1, 0, 0, 1 *
ICQ Version 2003b *
ICQUninstall Application Version 1, 0, 0, 1 *
Igor Pavlov - 7-Zip Version 3, 13, 0, 0 *
ImTOO AVI MPEG Converter Version 2, 1, 47, 610 *
Income Dynamics, Inc. - ItsDeductibleEX Version 1.00.0002 *
Indigo Rose Corporation - Setup Factory 6.0 Runtime Module Version 6.0.1.4 *
Inno Setup Version 51.34.0.0 *
InstallDriver Module Version 8.00 *
InterActual Technologies, Inc. - iPlayer Version 2.04.08.0409 *
InterActual Technologies, Inc. - ITIUninstaller Version 2.04.08.0129 *
Intuit, Inc. - TurboTax 2004 TY04_wPer_R07-v17 *
Intuit, Inc. - TurboTax Engine TY03_wPer_R07-v21 *
Intuit, Inc. - UNINST Version 1.0.0.2 *
inXile entertainment - The Bard's Tale Version 3, 0, 0, 0 *
Java Web Start *
javaw.exe *
Jordan Russell - Inno Setup Uninstaller Version 51.6.0.0 *
Lavasoft Ad-Aware SE VI.Second Edition *
Microsoft Clip Gallery Version 5.1.00.1221 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Journal Viewer Version 1.5.2315.3 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Map Version 8.00.00.01621 *
Microsoft Office 2000 Version 9.0.2719 *
Microsoft Outlook Version 9.0.2416 *
Microsoft Photo Editor Version 3.01 *
Microsoft PowerPoint for Windows Version 9.0.2716 *
Microsoft Snapshot Viewer Application Version 9.0.0.2402 * Microsoft(R) Chat(TM) Version 2.5 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft(R) Windows Media Player Version 10.00.00.3646 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Access Version 9.0.2719 *
Microsoft® NetShow Version 3.01.0.2954 *
Microsoft® Query Version 9.00.2612 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *
Mozilla - Firefox Version 1.7.12: 2005091517 *
Mozilla.org - Thunderbird Version 1.7: 2004070722 *
Nessoft, LLC - PingPlotter Version 2.60 *
Net Vampire Pro. Version 4.0.0.1 *
NetFor2.com and Applian Technologies Inc. - WMR Version 9, 0, 1, 2 *
NetGroup - Politecnico di Torino - Remote Packet Capture Daemon Version 3, 0, 0, 19 *
Netscape Communications nsnotify Version 4.5 *
NETSCAPE Version 4.04 *
NETSCAPE Version 4.8 *
NoAdware Setup *
Novell, Inc. - PerfectFit 32-Bit Version 8.0.0.470 *
NVIDIA Driver Helper Service, Version 53.03 Version 6.14.10.5303 *
NVIDIA Stereo Supporting Application Version 6.13.10.4109 *
OGMCalc Application Version 0, 2, 0, 1 *
Panda Antivirus Aplication Version 5.10.04 *
Panda Antivirus for Windows NT/2000/XP/2003 Version 2.0.1840.12 *
Panda Antivirus Version 2, 1, 12, 0 *
Panda Network Manager Version 2.0.0.0 *
Panda Software - TPSrv Application Version 6, 0, 0, 0 *
Panda Software PavFnSvr Version 5.09.06.02 *
Panda Software pavscrip Version 1, 0, 4, 0 *
Panda Titanium 2006 Antivirus + AntiSpyware Version 5.01.00 *
Panda Titanium Antivirus 2006 Version 5.00.00 *
PandaShield Version 1.3.0.0 *
PepiMK Software - Spybot - Search & Destroy Version 1, 3, 0, 12 *
Peter B Clements - QuickPar Version 0, 9, 0, 0 *
PFREG.EXE *
Play The Bard's Tale *
Play The Destiny Knight *
Play The Thief of Fate *
Plextor SA/NV - PlexTools Professional Version 2, 20, 0, 0 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.3292 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.1235 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2639 *
RealVNC Ltd. - VNC Server Free Edition Version 4.1.1 *
RealVNC Ltd. - VNC Viewer Free Edition Version 4.1.1 *
Remove CorelCENTRAL HotSync Conduits *
Roxio - Disc Copier Application Version 6.1.1.7 *
Roxio - DiscCopier Executable Version 7.1.0.220 *
Roxio - Drag-to-Disc Version 7.1.0.220 *
Roxio - DVD Builder Version 1.1.1.7 *
Roxio - Easy CD Creator Version 6.1.1.7 *
Roxio - Label Creator Version 7.1.0.220 *
Roxio Creator Classic Version 7.1.0.220 *
Roxio DVD Player Version 6.1.1720.0 *
Roxio Engine Compatibility Wizard Version 6.1.0.7 *
Roxio Retrieve Version 7.1.0.220 *
Roxio, Inc. - AudioCentral Media Manager Version 1.1.274 *
Roxio, Inc. - AudioCentral Version 1.1.274 *
Roxio, Inc. - Basic DVD Home Page Version 7.1.0.220 *
Roxio, Inc. - PhotoSuite Version 7.1.0.220 *
S&H Computer Systems, Inc. 1027-A 17th Ave. South Nashville, TN 37212 USA 615-327-3670 www.NewsRover.com - News Rover Usenet newsreader Version 11, 3, 0, 0 *
S&H Computer Systems, Inc., 1027-A 17th Ave. South, Nashville, TN 37212 http://www.NewsRover.com - RoverNzb - News Rover NZB file downloader Version 1, 0, 0, 1 *
Smart Projects - IsoBuster Version 1.9 *
SolidBlue Software Inc. - winMd5Sum Version 1, 0, 0, 1 *
Sonic CinePlayer(TM) 1.51 Version 4.5.00.0000 *
Sonic Solutions - CineTray 2.0 Version 2.0.00.0000 *
Sonic Solutions - DVD Builder Version 7.1.0.220 *
Sonic Solutions - Media Manager Version 7.1.0.220 *
Sonic Solutions - Roxio Capture Version 7.1.0.220 *
Sonic Solutions - Roxio Player Version 7.1.0.220 *
Sonic Solutions - StoryBoard Version 7.1.0.220 *
Sony Online Entertainment, Inc. - EQ2 Updater and Launcher Version 1, 0, 0, 1 *
Space Sciences Laboratory - BOINC client Version 5.2.13 *
Space Sciences Laboratory, U.C. Berkeley - BOINC Manager Version 5.2.13 *
SpywareBlaster AutoUpdate Version 3.03 *
SpywareBlaster Version 3.03 *
Star Wars Galaxies *
StatsReader Version 2, 1, 0, 0 *
Symantec Corporation - LiveUpdate Version 1.80.19.0 *
Symantec Corporation - Norton Ghost Explorer Version 2003.789 *
Symantec Corporation - Norton Ghost Start Service Version 2003.789 *
Symantec Corporation - Norton Ghost Start Version 2003.789 *
Symantec Integrator Version 6.00.17 *
The Bard's Setup *
UpdateMonitor Application Version 1, 0, 0, 3 *
VIA RAID Tool Version 4, 0, 6, 0 *
vidccleaner Application Version 1, 0, 0, 1 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
www.lp23.com - Bandwidth Monitor Version 1.40 *

---

I noticed that TouchStone (which makes Checkit) has http://www.driveragent.com - and will list whether your windows device drivers are outdated..

Still looking. Anyone else find a trustworthy outfit that produces device driver version information that can be cut and pasted?

---

The System Info utility included with Windows (Programs -> Accessories -> System Tools) has driver info, and can be exported as a txt file, although some of it isn't easy to read. The dump for my system is 573k, but could be trimmed as needed.

---

"Be all that you can be...considering." Harold Green